Sinnvoll24
Dealing with Difficult People
HBR Emotional Intelligence Series
Langbeschreibung
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships.
Art:
Kartoniert
Sprache :
Englisch
ISBN-13:
9781633696082
Verlag:
Harvard Business Review Publ.
Erscheinungsdatum:
08.05.2018
Erscheinungsjahr:
2018
Maße:
17.8x12.5x1 cm
Seiten:
141
Gewicht:
160 g